APPROVED
By the Order of the Individual Entrepreneur
Popovych Nataliia Romanivna № 001
dated «01» May 2026
PUBLIC OFFER AGREEMENT
for the sale of a wide range of goods by mail order or via the Internet
This Public Offer Agreement for the sale of a wide range of goods by mail order or via the Internet establishes the terms and procedure for trading goods on the Platform located on the Internet at: https://merezhka.com.ua/en (hereinafter referred to as the “Platform”), and is a public offer of the Individual Entrepreneur Popovych Nataliia Romanivna as the operator of the Platform (hereinafter referred to as the “Operator”, RNOKPP – 3025005685) to an indefinite number of persons in accordance with Articles 633, 641, 644 of the Civil Code of Ukraine to conclude a public offer agreement in the field of trade in a wide range of goods carried out by mail order or via the Internet (hereinafter referred to as the “Agreement”) on the following terms:
1. General Provisions
1.1. The relationship between the Buyer and the Seller is based on this Public Offer Agreement.
1.2. This Public Offer Agreement is a public agreement regulated by Articles 633, 641 of the Civil Code of Ukraine.
1.3. The terms of the public agreement are the same for all.
1.4. By purchasing the Seller’s Goods, you accept the terms of this Agreement and confirm that you have read and agree to its terms.
1.5. The terms used in the Agreement have the following meaning:
- Platform – the official website located on the Internet at: https://merezhka.com.ua/en, where Sellers post information about their Goods, their cost, and the method of receipt. By using a specific offer, the Buyer accepts the terms of this Agreement.
- Operator – Individual Entrepreneur Popovych Nataliia Romanivna (RNOKPP – 3025005685), who is the owner of the Platform and is authorized to manage the Platform and sell Goods.
- Buyer – any natural person, individual entrepreneur or legal entity that orders the Seller’s Goods and pays for them in accordance with the methods provided for in this Agreement, thereby expressing the intention to accept this Agreement.
- Seller – the Platform Operator, and any other business entity that sells Goods by placing relevant offers on the Platform. Permission to place offers is confirmed by a signed license agreement between the business entity and the Platform Operator.
- Goods – a wide range of goods for handicrafts and other products, the list, description and cost of which are indicated on the Platform in the form of offers, publications or posts and sold by the Seller to Buyers.
- Order – the Goods selected by the Buyer that the Buyer intends to purchase.
- Acceptance of the Agreement – acceptance of this Agreement means payment for the Seller’s Goods according to the advertisement, offer or publication posted on the Platform, or confirmation of the Order by clicking the corresponding button on the Platform.
1.6. The Platform Operator may grant the right to use the Platform to other individual entrepreneurs and legal entities for the sale of Goods by signing relevant agreements.
2. Subject of the Agreement
2.1. This Agreement is a public agreement which is considered concluded between the Seller on the one hand and the Buyer on the other from the moment the Buyer accepts all terms and provisions of this Agreement and its annexes.
2.2. Under this Agreement, the Seller undertakes to sell the Goods to the Buyer, and the Buyer undertakes to accept the Goods and pay for them in accordance with the procedure and conditions defined by this Agreement and the legislation of Ukraine.
2.3. The Seller carries out trade in Goods under this Agreement in accordance with the norms of the current legislation of Ukraine and the agreements established between the Platform Operator, the Buyer and the Seller.
2.4. The date of conclusion of the Agreement is the moment of full and unconditional acceptance by the Buyer of the terms of the Agreement and is considered the date of filling out the Order form located on the Platform, provided that the Buyer receives electronic confirmation of the Order from the Seller. If necessary, at the Buyer’s request, the Agreement may be executed in written form.
3. Procedure for Placing an Order and Receiving Remuneration by the Seller
3.1. The Platform Operator may sell Goods both independently and provide access for sale, ordering, shipping of Goods, and receiving profit to any other Sellers.
3.2. The Buyer contacts the Seller in any convenient way published on the Platform and accepts the terms in the published advertisement, publication or offer of the Seller, as well as in this Agreement.
3.3. In the event of the absence of the Goods ordered by the Buyer for reasons beyond the Seller’s control, including due to technical failures, the Order may be cancelled in full or in part with mandatory notification to the Buyer. The funds paid for such Goods shall be returned to the Buyer or, with their consent, credited towards payment for another Good chosen by the Buyer on the Platform.
3.4. When placing an Order, the Buyer confirms their consent to receive information about the characteristics and features of the Goods (in particular material, color, composition and other properties) in the format provided by the manufacturer or Seller, including through appropriate labeling or description.
3.5. The image of the Goods on the Platform is a visualization and may differ from the actual appearance. Color, shades and design elements may vary depending on the settings of the Buyer’s device screen. Such differences are not a sign of defect or inadequate quality of the Goods and cannot be grounds for return or exchange.
3.6. In case of detection of a technical error in the price of the Goods, the Seller informs the Buyer to confirm the Order at the corrected price or its cancellation. If it is impossible to contact the Buyer within 24 hours from the moment of placing the Order, such Order is considered cancelled unilaterally, and the Seller’s obligations regarding its execution are terminated.
3.7. The Platform provides the possibility of Buyer registration by filling out the relevant registration form and providing the necessary reliable information. The Buyer is responsible for the relevance of the provided data and actions performed using the account.
3.7.1. The Buyer leaves a request on the Seller’s Platform, indicating personal data: full name, phone number, email address, delivery address / post office number. The Buyer undertakes to provide accurate information about themselves. The Seller is not responsible for the correctness of the data provided by the Buyer when placing an Order.
3.7.2. All data provided in clause 3.7.1 of this Agreement is collected by the Seller for further shipment of orders to Buyers and is stored on the Operator’s servers in accordance with the rules set out in the Privacy Policy (Appendix No. 1 to this Agreement).
3.7.3. For the full and high-quality fulfillment of obligations, Buyers’ data may be transferred to delivery services, payment systems and other intermediaries solely in the amount necessary for the fulfillment of obligations.
3.8. Upon receiving the Order from the Buyer, the Seller informs them of the terms of the Agreement and obtains consent to the processing of personal data (including verbally), and if necessary, provides information about the Goods (cost, delivery times, etc.).
3.9. The Order is considered accepted for execution only after its confirmation by the Seller in electronic or other order determined by the Seller.
3.10. Payment for the Goods is made in the following forms:
– prepayment in the amount of 100% (one hundred percent) to the Seller’s current account;
– cash on delivery using the postal operator LLC “Nova Poshta”;
– other forms of payment defined on the Platform.
3.11. When placing an Order, the Buyer may additionally pay a commission for the transfer of funds in accordance with the tariffs of the payment system or bank. Such commission is not included in the total cost of the Order and does not depend on the Seller.
3.11.1. When choosing a payment method, the Buyer must independently familiarize themselves with all possible commissions charged by the selected bank/financial institution or delivery service.
3.12. The Seller is not responsible for failures in the operation of payment systems or banks that led to delay or impossibility of payment. In this case, the Buyer is obliged to repeat the payment attempt in another available way.
3.13. If funds for the Goods are not received, the Seller has the right to cancel the Order.
3.14. Payment for the Goods is made in the national currency of Ukraine – hryvnia.
3.15. The Buyer, having paid for the Goods, accepts the terms of this Agreement and receives the Goods specified in the Order; without paying for the Goods, the Buyer refuses the Agreement and the Goods sold by the Seller under the terms of this Agreement.
4. Rights and Obligations of the Parties
4.1. The Seller undertakes:
4.1.1. to sell to the Buyer the Goods placed on the Platform;
4.1.2. to select the Goods according to the Buyer’s request;
4.1.3. to ensure the possibility of payment for the Goods in the ways provided for in this Agreement;
4.1.4. to provide the Buyer with full information about the Goods being sold, their characteristics and delivery times, and to provide data about the Seller for filing complaints or claims;
4.1.5. to familiarize the Buyer with the terms of this Agreement and obtain permission to process personal data (including verbally).
4.2. The Seller has the right:
4.2.1. to provide discounts on Goods, hold promotions, set special prices. Types of discounts, procedure and conditions are indicated on the Platform and may be changed by the Seller unilaterally;
4.2.2. to make changes to the information and list of Goods at its own discretion unilaterally;
4.2.3. to engage third parties to fulfill the terms of this Agreement;
4.2.4. to receive data from Buyers for further processing.
4.3. The Buyer undertakes:
4.3.1. to comply with all terms and requirements of this Agreement;
4.3.2. to familiarize themselves with the information about the Seller’s Goods;
4.3.3. to accept the Seller’s Goods;
4.3.4. to pay for the Seller’s Goods;
4.3.5. upon receipt of the Goods, to check the quality and integrity of the packaging of the Goods;
4.3.6. to provide reliable information in accordance with clause 3.7.1 of this Agreement.
4.4. The Buyer has the right:
4.4.1. to demand from the Seller the fulfillment of the terms and provisions of this Agreement;
4.4.2. to order Goods from the Seller;
4.4.3. to receive full information regarding the Seller’s Goods, their price, delivery times and any other information related to the subject of the Agreement.
4.5. The Operator has the right:
4.5.1. to make changes to the Agreement unilaterally;
4.5.2. to carry out scheduled preventive works that may cause temporary interruptions in the Platform’s operation;
4.5.3. to receive data from Buyers for further processing.
5. Delivery of Goods
5.1. Delivery of the Goods is carried out by a postal operator, namely LLC “Nova Poshta”, JSC “Ukrposhta”, to the address / post office specified by the Buyer when placing the Order on the Platform, or by another delivery method available on the Platform at the time of placing the Order. Self-pickup of the Goods at the store address: Lviv, 7 Hazova St., is also available to the Buyer in accordance with the procedure and working hours specified on the Platform.
5.2. The Seller cannot guarantee the availability of the Goods in the quantity specified at the time of placing the Order, as a result of which the processing time of the Order may increase.
5.3. The Buyer is obliged, in the presence of a courier or at the point of issue, to check the integrity of the packaging, external condition and completeness of the Goods by inspection. In case of detection of damage or inconsistency in the complete set, the Buyer must record such deficiencies in the relevant act signed by the Buyer and the authorized person who carried out the delivery.
5.4. The Goods are considered transferred to the Buyer from the moment of their actual receipt at the postal operator’s branch, parcel locker or during courier delivery, or from the moment of payment and signing of documents confirming the transfer of the Goods. In case of self-pickup, the Goods are considered transferred from the moment of inspection and acceptance by the Buyer without remarks regarding completeness and external condition.
5.5. Delivery of the Goods is carried out at the expense of the Buyer, unless the Seller and the Buyer have agreed otherwise.
5.6. The cost of delivery of the Goods is paid by the Buyer in accordance with the current tariffs of the postal operator.
5.7. Orders paid before 15:00 on a working day are processed and shipped on the same working day. Orders placed or paid after 15:00 on a working day, as well as on weekends or non-working days, are processed and shipped on the next working day.
6. Terms of Return or Exchange of Goods
6.1. Return and exchange of Goods sold by the Seller for the benefit of Buyers is carried out in accordance with the provisions of the Law of Ukraine “On Protection of Consumer Rights”.
6.2. The Buyer has the right to refuse the Goods exclusively at the moment of receipt of the Goods at the point of issue or at the postal operator’s point.
6.3. In case of refusal of the Goods at the postal operator’s point of issue, the Buyer, in the presence of a representative of the postal operator/delivery service, draws up an Act on detected damage or non-compliance. One copy of the Act is kept by the Buyer for further contact with the Seller.
6.4. To arrange the return/exchange of the Goods, the Buyer contacts the Seller in any convenient way of communication posted on the Platform.
6.5. The list of goods of proper quality that are not subject to exchange (return) is provided in Appendix No. 3 to Resolution of the Cabinet of Ministers of Ukraine No. 172 dated 19.03.1994.
6.6. Return/exchange of Goods of improper quality:
6.6.1. Return/exchange of Goods of improper quality is carried out if the Buyer has paid the full cost of the Goods and has claims regarding the integrity of the packaging and/or quality of the Goods at the delivery service branch or at the time of receipt.
6.6.2. Upon receipt of the Goods, the Buyer is obliged to inspect them. Return or exchange of Goods of improper quality that arose due to use or improper operation by the Buyer is not carried out.
6.7. To return funds for Goods of improper quality, the Buyer provides the Seller with the details of the person who paid for the Goods (full name, current account, application for refund). The Seller returns the funds within 7 (seven) working days.
6.8. The Goods are considered to be of proper quality if within 14 (fourteen) days from the moment of receipt the Buyer does not contact the Seller with remarks regarding the quality of the Goods or with the purpose of returning the Goods.
6.9. The Seller has the right to refuse to return the Goods if at least one of the following conditions is present:
6.9.1. More than 14 (fourteen) days have passed, not counting the day of purchase;
6.9.2. Due to its specificity, the Goods were used by the Buyer, in particular: violation of the integrity of the protective film, etc.;
6.9.3. The external appearance of the Goods is damaged (scuffs, dirt);
6.9.4. Non-compliance with the Buyer’s subjective expectations regarding the material or design of the Goods;
6.9.5. Goods of proper quality that are not included in the list of goods that are not subject to exchange (return) are subject to return or exchange within 14 (fourteen) calendar days from the moment of their receipt by the Buyer.
6.10. Return of Goods of proper quality is allowed provided that such Goods have not been used, have been preserved in the same condition in which they were transferred to the Buyer, with the preservation of their consumer properties, original packaging and seals (if any).
6.11. A mandatory condition for the return of Goods of proper/improper quality is the availability of a settlement document confirming the fact of purchase of the Goods (cash or sales receipt).
6.12. Return of the Goods to the Seller is carried out at the expense of the Buyer, except in cases of return of goods of improper quality (defect), when the delivery costs are borne by the Seller.
7. Liability of the Parties and Dispute Resolution
7.1. In case of non-fulfillment or improper fulfillment by the Parties of their obligations under the terms of this Agreement, the Parties shall be liable as provided for by the legislation of Ukraine and this Agreement.
7.2. The Buyer is responsible for the accuracy of the information provided when ordering the Goods. If the Buyer incorrectly indicated personal data, post office data, phone number, then the costs of redirecting the Goods are borne by the Buyer.
7.3. The Operator is not liable for errors made by the Seller or the Buyer of the Platform.
7.4. If the Buyer refuses to pick up the Goods at the post office, such Goods are returned to the Seller. The cost of delivery and storage services is borne by the Buyer. The Seller returns the funds to the Buyer for the Goods minus the costs of delivery and storage of the returned Goods.
7.5. The Buyer and the Seller agree to resolve disputes through negotiations and reaching consensus, in turn, the Operator undertakes to facilitate such negotiations and resolution of disputes.
7.6. If it is impossible to reach consensus within 30 calendar days, the Buyer has the right to file a complaint with any state body whose competence includes the consideration of such complaints.
7.7. If it is impossible to resolve the dispute in accordance with clause 7.6 of this Agreement, the Buyer has the right to apply to the court exclusively at the location of the Seller.
7.8. The Seller is not responsible for the non-compliance of the Goods with unjustified expectations, subjective assessment and inflated expectations of the Buyer. Claims based on the above criteria are not satisfied.
8. Term of the Agreement and Procedure for Termination
8.1. This Agreement enters into force from the moment of its acceptance by the Buyer of the Platform and is valid until the full fulfillment by the Parties of their obligations under the Agreement.
8.2. This Agreement may be terminated before the end of its validity unilaterally in cases provided for by the terms of the Agreement.
8.3. The Platform Operator has the right to make changes to this Agreement at any time without agreement with the Seller or the Buyer.
9. Force Majeure Circumstances
9.1. The Parties are released from liability for partial or complete non-fulfillment or improper fulfillment of obligations under the Agreement if they are the result of force majeure (fires, floods, earthquakes, natural disasters, military actions and other force majeure circumstances), and if these circumstances directly affected the performance of the Agreement, then performance is extended for the period during which these circumstances were in effect.
9.2. If force majeure circumstances continue for more than 3 (three) months, each of the Parties will have the right to refuse further fulfillment of obligations under the Agreement, and in this case the Agreement is considered terminated if the Parties reach an agreement on the legal consequences for all terms of this Agreement.
9.3. The Parties agreed that as of the date of conclusion of this Agreement, the fact of introduction of martial law throughout Ukraine in accordance with Decree of the President of Ukraine No. 64/2022 dated 24.02.2022 is not considered a force majeure circumstance.
9.4. A force majeure circumstance may be considered only the direct deployment of military (combat) actions, sabotage, terrorist acts or other military threats specifically on the territory where a specific obligation under this Agreement is performed, as a result of which its performance becomes actually impossible.
10. Other Conditions
10.1. This Agreement sets out all the terms agreed between the Parties regarding its subject matter, and it replaces all previous agreements, statements and arrangements of any nature between the Parties regarding its subject matter.
10.2. The Agreement may be amended and/or supplemented by the Operator at any time unilaterally without prior and/or subsequent notice to the Buyer. Changes to the Agreement will be published with the date of the last update. The Buyer is deemed to have been notified of the changes and/or additions made to the Agreement from the moment these changes are published on the Platform.
10.3. The invalidity, illegality or unenforceability of any provision of this Agreement does not entail the invalidity or affect the further legal force of any other provisions of this Agreement.
10.4. Unless otherwise specified in this Agreement, all notices must be sent to the addresses specified in this Agreement or on the Platform.
10.5. The Operator reserves the right to change the cost of the Goods by updating these changes on the Platform.
10.6. The Parties confirm that if any condition of this Agreement becomes or is recognized as invalid due to non-compliance with the law, then such condition does not entail the recognition of invalidity of any other provision of this Agreement or the Agreement as a whole. In this case, the Parties must as soon as possible take measures to amend the Agreement to the extent necessary to replace the invalid provision so that in the amended form it is legal and in essence preserves the original intentions of the Parties as much as possible.
Appendix No. 1
To the Public Offer Agreement
for the sale of goods by mail order or via the Internet
PRIVACY POLICY
General Provisions
In order to improve the quality of service and ensure the secure storage of personal data of all users, we hereby provide information on what data is collected and stored, and for what purpose we use it on the website: https://merezhka.com.ua/en (hereinafter referred to as the “Platform”). The Platform Administration pays great attention to the confidential information of all users who visit the Platform. Therefore, based on the requirements of the legislation of Ukraine and the Convention for the Protection of Individuals with regard to Automatic Processing of Personal Data, this Privacy Policy has been developed (hereinafter referred to as the “Policy”).
Scope of this Policy
This Policy applies to personal data and information collected on the Platform. Personal data and information are those data that personally identify you, both individually and in combination with other information available to us. Personal information includes full name, phone number, email address, delivery address / postal operator branch number, and other information that you may provide while using the Platform.
This Policy does not apply to other resources, links to which may be posted on the Platform. We are not responsible for the privacy policy or content of third-party resources.
Cookies and Similar Technologies
We use cookies. With each visit to the Platform, we may collect information regarding the gadgets and devices you use, the networks you connect to when using the Platform. This also includes the following information: IP address, browser and its version, types of browser plugins, operating system information, as well as information about your visits, URL navigation path, Services you viewed or searched for, all download errors, duration of visits to Platform pages, etc. In addition, the Platform collects information using various technologies similar to cookies (including various analytical resources).
Information Collected Through the Platform
Personally identifiable information is information that allows us to identify you. Personal information is requested when ordering Services available on the Platform.
For example, this information includes: full name, phone number, email address, delivery address / postal operator branch number, and other information that needs to be provided on the Platform. This information may be stored in our contact or administrative databases in connection with our cooperation with you. This allows us to more effectively manage our relationships, improve the Platform and the Services offered to Platform visitors.
All telephone conversations with Customers are recorded and may be used for statistical or marketing purposes.
Non-personally identifiable information is information that is purely statistical in nature, i.e. which by itself does not identify specific individuals, and which depends on the duration and number of visits to the Platform. For example, this information includes the domain from which Internet access is made, the date and time of visiting the Platform, as well as referral links from which you directly accessed the Platform. This information is used solely to increase the usefulness, efficiency and attractiveness of the Platform for all users.
Use of Your Personal Information
We use the personal information obtained through the Platform for the following purposes:
1. providing information and services according to your request and your needs;
2. ensuring security and preventing any illegal actions and fraud;
3. improving the efficiency and quality of service for Platform visitors;
4. more effective personalization of Platform use;
5. providing you with special offers that may be of interest to you (only with your consent);
6. providing you with information regarding the use of the Platform;
7. improving the operation, functionality, design and other conveniences on the Platform;
8. improving the quality of Services provided by the Executor.
Changes to the Privacy Policy
By using the Platform, the visitor accepts all the terms of this Policy and understands that changes may be made to our Policy unilaterally. Any changes made to this Policy are mandatory published by the Executor on the Platform.